Programming Attendant Overflow

To program Attendant Overflow:

1. Program the Recorded Announcement Device (RAD).

2. Class of Service Options

• Set the "Call Forward No Answer Timer" in the attendant's COS to the interval from the first ring until ringing is applied to the RAD port.

3. Call Rerouting form 

• Assign a first alternate destination point for the attendant's directory number, on the Call Rerouting form.

• For supervisory sets program the rerouting destination as the directory number of the softkey assigned as the trunk answer point.

4. In the Call Rerouting First Alternatives form 

• Set the No Answer condition of the attendant directory number to route to the directory number of the RAD.

5. Call Rerouting Second Alternatives form 

• Program rerouting for the attendant's directory number to reroute to the second alternate (if required). This routing is not controlled by a timer. The caller will route to the second alternate immediately after the first RAD has cleared down.